Delivery Updates
BoxHill is currently fulfilling in stock items within 1 to 5 days of them being placed.
For updates on NZ Post courier services, click below:
Thanks for your support, patience and understanding.
We love you all ♥️
FAQ:
Question: When will my order be dispatched? I haven't received a tracking number
Answer: You will receive an email with the tracking number once it has been picked up by the courier. Due to various weather or seasonal events, there could be delays within the courier network so click the link above to get up to date information directly from the horse's mouth* (NZ Post)
* shhh, don't tell them we called them a horse's mouth.
Question: I have a PRE-ORDER, when will that be sent?
Answer: The estimated date of arrival for any pre-order items in your order, is stated underneath the add to cart button on the product page. Please re-check this if you are unsure, or before you contact us to check on progress... our inbox will be forever grateful :)
As soon as pre-order stock arrives into us, we work super-hard to get it sent out to you as quickly as we can. Of course we work from the oldest orders first, so depending on when you ordered it may take a while longer.
Question: My order has been dispatched and I've tracked it but it's not moving, only showing as picked up...
Answer: Couriers may be under pressure at various times depending on events that are happening so tracking links will be updated as things are cleared. If you are particularly worried, you can call NZ Post on 0800COURIER or fill out a parcel enquiry directly with them, but be conscious of the extra call load they may be handling. In 99.9% of cases it will arrive eventually, so don't worry.
Question: I've placed several orders but only one or some have arrived, I thought they would all come together.
Answer: Individual orders will not be combined. They will be sent order by order, depending where they are in the queue. We work from two different locations - our shop and our warehouse so you may receive a newer order you placed sooner than an older order. All orders are logged so don't worry, we will not forget about it.
Question: I need to return something, what do I do?
Answer: That is no problem, you don't need to email us, just follow the steps on the returns form that came with your parcel, or read more about Free 'N' Easy Returns here.
Once again we really thank you for supporting our small, independently owned NZ family business and for being so patient.
Erin, Sheila & The BoxHill Team xoxox
Question: I have a PRE-ORDER, when will that be sent?
Answer: The estimated date of arrival for any pre-order items in your order, is stated underneath the add to cart button on the product page. Please re-check this if you are unsure, or before you contact us to check on progress... our inbox will be forever grateful :)
As soon as pre-order stock arrives into us, we work super-hard to get it sent out to you as quickly as we can. Of course we work from the oldest orders first, so depending on when you ordered it may take a while longer.
Question: My order has been dispatched and I've tracked it but it's not moving, only showing as picked up...
Answer: Couriers may be under pressure at various times depending on events that are happening so tracking links will be updated as things are cleared. If you are particularly worried, you can call NZ Post on 0800COURIER or fill out a parcel enquiry directly with them, but be conscious of the extra call load they may be handling. In 99.9% of cases it will arrive eventually, so don't worry.
Question: I've placed several orders but only one or some have arrived, I thought they would all come together.
Answer: Individual orders will not be combined. They will be sent order by order, depending where they are in the queue. We work from two different locations - our shop and our warehouse so you may receive a newer order you placed sooner than an older order. All orders are logged so don't worry, we will not forget about it.
Question: I need to return something, what do I do?
Answer: That is no problem, you don't need to email us, just follow the steps on the returns form that came with your parcel, or read more about Free 'N' Easy Returns here.
Once again we really thank you for supporting our small, independently owned NZ family business and for being so patient.
Erin, Sheila & The BoxHill Team xoxox
