Free 'N' Easy Returns & Tracked Shipping

Call Us On +64 4499 8407

Free 'N' Easy Returns & Tracked Shipping

The BoxHill Difference

♥️ Love The Look Promise ♥️

We want you to be delighted with your BoxHill purchase, so if it is not the right fit, size or colour we are more than happy to offer one of the following options, that best suits you:

- EXCHANGE: Swap for another size/colour
- CREDIT: Store credit with NO expiry date
- REFUND: A full refund via the original payment method

As we’re sure you understand, in order for us to re-sell the item it will need to be returned to us as follows:

- Brand new and unworn
- Unwashed
- Tags still attached
- Ready for re-sale

Of course if something is faulty, we promise to make it right.

👍 Platinum Personal Service 👍

You'll get friendly, personal service from BoxHill's mother and daughter team, Sheila or Erin, and our other wonderful staff.

Over the 16 years we've been in business many customers have become great friends.  We love getting to know you and what your tastes are, so we can give friendly, honest feedback to help you look your best.

You mean the world to us and we'll do everything we can to make sure you're happy - so just ask!

↩ Free 'n' Easy Returns ↩

Need to return something? Follow the 3 step Free 'n' Easy Returns process below and we'll sort things out free 'n' easy for you :) *excludes super sale discounted items


Email us at within 7 days of receiving you garment(s), and tell us:

  • Your order number
  • What you are returning 
  • Why you are returning it 
  • Whether you’d like an EXCHANGE, REFUND or CREDIT


Erin or Sheila will personally reply ASAP to quickly solve any issues, reserve a replacement or otherwise agree the best next steps.

If you need to send something back, you'll get a FREE return label - you just need to print it out, stick it on and then drop off at an NZ Post Shop or Australia Post lodgement point and it will be returned at no cost to you!

Or you can call 0800 COURIER (0800 268 743) to arrange a pickup from your home, so you don't even need to get out of your PJ's

If you want to ship it back via another method, here is our return address:

126 Molesworth St
Wellington 6011
Ph +64 (4) 4998407

We cannot accept responsibility for goods lost in return so if you're using your own method, please make sure it is trackable to ensure safe delivery.


Once the return has been received and the above conditions are satisfied, we will apply the following, depending on what we agreed:

EXCHANGE: Send your FIRST replacement for free (i.e we won’t charge you shipping for the replacement)

REFUND: We will refund you the price you paid EXCLUDING any shipping costs (if paid), via the original payment method. You’ll receive a confirmation of refund via email but it may take a few business days for it to show in your account due to payment provider processing times.

CREDIT: We’ll issue you with store credit (via a special code) with NO expiry date

⚡ Zippy Shipping ⚡

We know how excited you are to get your new products so we work hard to get them packaged up carefully and dispatched quickly.

New Zealand Customers

We use CourierPost which usually takes 1-2 days within New Zealand and a little longer for rural.


FREE - Tracked nationwide shipping for all purchases over $175

$6.95 - Tracked nationwide shipping for all purchases under $175 

You will be sent an email containing the tracking number once it is dispatched, so you can check it's progress.

Australian Customers

We use Australia Post and deliveries should arrive within 3-6 working days, (quicker for metropolitan areas) 


FREE - Tracked nationwide shipping for all purchases over $175

- Tracked nationwide shipping for all purchases under $175

You will be sent an email containing the tracking number once it is dispatched, so you can check it's progress.

All Other Countries

$39.95 - Flat rate via tracked post (where possible) with NZ Post & Partners

Delivery times and carriers will vary for all international orders, but we'll try our best to make it quick and seamless.

Parcel Collect

If you miss parcel deliveries because you can’t always be at home, Parcel Collect could be the ideal solution for you. It means you can have your parcels delivered to over 260 handy locations nationwide, including participating Countdown stores, Wellington Z service stations, NZ Post retailers and CourierPost depots.

Click here for more information and to create your NZ Post account where you can set up your collection addresses or redirect parcels in transit.

✔ BoxHill Shipping Insurance ✔

Be safe in the knowledge that for all packages, BoxHill privately insures every package that is sent.  If it gets lost, wet or a dog eats it we'll make sure you're not out of pocket.

💲 Flexible Payment Options 💲

Your payments are charged in NZD and will be processed securely via SSL through a range of different payment options you can choose from

  • Shopify Payments Gateway (using a Debit or Credit Card)
  • PayPal (using your PayPal balance, Debit or Credit Card)

You can also register with one of the services below to pay in installments using

  • LayBuy: Make 6 weekly interest-free payments
  • AfterPay: Make 4 interest-free payments