Betty Basics Lucia Dress Black

3 STEP FREE 'N' EASY RETURNS

1. Fill in both sides of the enclosed returns form

We include a returns form and a return postage label in your parcel. See, told you it was easy!

Just tick that you meet the return requirements (See our "Love The Look Promise" in the tab above) and give us some details so we know what you'd like to do.

2. Stick on the enclosed return courier label

NZ Customers can call 0800 COURIER (0800 268 743) or go to boxhill.link/pickup to arrange a contactless pickup from your home, so you don't even need to get out of your PJ's - yaaay!

Alternatively, if you're out and about anyway, you can also drop off your parcel at any NZ Post Shop

Australian customers can drop it off at any Australia Post lodgement point

International customers can email us or click the pink chat bubble to run through your options.

If you want to ship it back via another method, here is our return address:

BoxHill Ltd
126 Molesworth St
Thorndon
Wellington, 6011
Ph +64 (4) 4998407

NOTE: We cannot accept responsibility for goods lost in return so if you're using your own method, please make sure it is tracked to ensure safe delivery. We also won't reimburse you for your own method if you choose to do it yourself.

3. Once we receive your parcel

⚡ Zippy Shipping ⚡

We know how excited you are to get your new products so we work hard to get them packaged up beautifully and dispatched quickly!

If your purchase is a PRE-ORDER, just be sure to check the estimated shipping date which is displayed under the "PRE-ORDER NOW" button for the product

New Zealand Customers

We use CourierPost so once it has been dispatched, it usually takes 1-2 days within New Zealand and a little longer for rural.

$8.95 - Tracked nationwide shipping for all purchases

You will be sent an email containing the tracking number once it is dispatched, so you can check its progress.

Australian Customers

We use Australia Post and deliveries should arrive within 3-6 working days, (quicker for metropolitan areas)

$14.95 - Tracked nationwide shipping for all purchases

You will be sent an email containing the tracking number once it is dispatched, so you can check it's progress.

All Other Countries

$39.95 - Flat rate via tracked post (where possible) with NZ Post & Partners

Delivery times and carriers will vary for all international orders, but we'll try our best to make it quick and seamless.