Free 'N' Easy Returns & Tracked Shipping

FREE SHIPPING TO NZ & AUS OVER $175 NZD

Free 'N' Easy Returns & Tracked Shipping

covid-19


BoxHill is currently fulfilling in stock items within 1 to 5 days of them being placed.

Christmas Cutoff Times:
As a result of unprecedented parcel volumes putting pressure on delivery timeframes we have updated our recommended cut-off dates for Christmas deliveries to:
Non Rural: Sunday 12th December
Rural: 8th December

We will continue to accept items after these dates but the courier networks are all under a lot of pressure.  Volumes of online orders are up 70% from last year which is MASSIVE, so please expect some delays x

Returns will take longer to process than usual but we have extended the returns period to 30 days so please hold off as long as you can. 

Our store in Wellington is open. 

Thanks for your support, patience and understanding.

We love you all ♥️

Stay safe xo

FAQ:

Question: When will my order be dispatched? I haven't received a tracking number

Answer: You will receive an email with the tracking number once it has been picked up by the courier. There will likely be delays within the courier network too so this may be a slower than usual process.

Question: I have a PRE-ORDER, when will that be sent?

Answer: The estimated date of arrival for any pre-order items in your order, is stated underneath the add to cart button on the product page. Please re-check this if you are unsure, or before you contact us to check on progress... our inbox will be forever grateful :)

As soon as pre-order stock arrives into us, we work super-hard to get it sent out to you as quickly as we can. Of course we work from the oldest orders first, so depending on when you ordered it may take a while longer.

Question: My order has been dispatched and I've tracked it but it's not moving, only showing as picked up...

Answer: Couriers are under pressure so tracking links will be updated as things are cleared. If you are particularly worried, you can call the courier, but be conscious of the extra call load they will be handling. It will arrive eventually, don't worry.

Question: I've placed several orders but only one or some have arrived, I thought they would all come together.

Answer: Orders will not be combined. They will be sent order by order, depending where they are in the queue. We will be fulfilling from two different locations - our shop and our warehouse, to maintain distancing and safety. You may receive a newer order you placed sooner than an older order, but the other one is logged and we will get to it.

Question: I need to return something, what do I do?

Answer: That is no problem, you don't need to email us, just follow the steps on the little card that came with your parcel, or read more about Free 'N' Easy Returns here. We have extended the returns time frame to 30 days after you receive your order post lock-down, but again, please be patient, there will be delays with the returns/exchange processing times once you have sent it back.

Once again we really thank you for supporting our small, independently owned NZ family business, and for being so patient during this crazy time. We will get there!

Erin, Sheila & The BoxHill Team xoxox
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