BoxHill Shipping - CourierPost

We want you to be delighted with your BoxHill purchase, so if it is not the right fit, size or colour we are more than happy to offer one of the following options, that best suits you:

- EXCHANGE: Swap for another size/colour
- CREDIT: Store credit with NO expiry date
- REFUND: A full refund via the original payment method

As we’re sure you understand, in order for us to re-sell the item it will need to be returned to us as follows:

- Brand new and unworn
- Unwashed
- Tags still attached
- Ready for re-sale

Of course if something is faulty, we promise to make it right.

3 STEP FREE 'N' EASY RETURNS

Need to return something? No worries, it's REALLY easy and best of all - FREE!

1. Fill in both sides of the enclosed returns form

We include a returns form and a return postage label in your parcel. See, told you it was easy!

Just tick that you meet the return requirements (See our "Love The Look Promise" in the tab above) and give us some details so we know what you'd like to do.

2. Stick on the enclosed return courier label

NZ Customers can call 0800 COURIER (0800 268 743) or go to boxhill.link/pickup to arrange a contactless pickup from your home, so you don't even need to get out of your PJ's - yaaay!

Alternatively, if you're out and about anyway, you can also drop off your parcel at any NZ Post Shop

Australian customers can drop it off at any Australia Post lodgement point

International customers can email us or click the pink chat bubble to run through your options.

If you want to ship it back via another method, here is our return address:

BoxHill Ltd
126 Molesworth St
Thorndon
Wellington, 6011
Ph +64 (4) 4998407

NOTE: We cannot accept responsibility for goods lost in return so if you're using your own method, please make sure it is tracked to ensure safe delivery. We also won't reimburse you for your own method if you choose to do it yourself.

3. Once we receive your parcel

We'll check everything meets our returns conditions then process it as per your request:

EXCHANGE: We'll send your FIRST replacement for free (i.e we won’t charge you shipping for the replacement)

REFUND: We will refund you the price you paid via the original payment method. You’ll receive a confirmation of refund via email but it may take a few business days for it to show in your account due to payment provider processing times.

CREDIT: We’ll issue you with store credit (via a special code) with NO expiry date

BoxHill monitors return activity for abuse (e.g. purchasing for short-term use with the intent to return the item) and reserves the right to limit returns or exchanges in all instances.

If there are any issues, we'll contact you. Thanks in advance for your patience while we work through your return xo

⚡ Zippy Shipping ⚡

We know how excited you are to get your new products so we work hard to get them packaged up beautifully and dispatched quickly!

If your purchase is a PRE-ORDER, just be sure to check the estimated shipping date which is displayed under the "PRE-ORDER NOW" button for the product

New Zealand Customers

We use CourierPost so once it has been dispatched, it usually takes 1-2 days within New Zealand and a little longer for rural.

$8.95 - Tracked nationwide shipping for all purchases

You will be sent an email containing the tracking number once it is dispatched, so you can check its progress.

Australian Customers

We use Australia Post and deliveries should arrive within 3-6 working days, (quicker for metropolitan areas)

$14.95 - Tracked nationwide shipping for all purchases

You will be sent an email containing the tracking number once it is dispatched, so you can check it's progress.

All Other Countries

$39.95 - Flat rate via tracked post (where possible) with NZ Post & Partners

Delivery times and carriers will vary for all international orders, but we'll try our best to make it quick and seamless.